The appeal process shall begin by the person’s completion of the Notice of Appeal and filing the form with the DTS. Within sixty (60) calendar days of receipt of the letter or such additional time as may be permitted by the Department of Transportation Services (DTS) Director or the Director’s designee, the person may appeal the decision to the Director. Appeal ProcessĪ person determined to be not eligible, conditionally eligible, or temporarily eligible for ADA paratransit service shall receive a letter from TheHandi-Van Eligibility Center stating the reason(s) for the determination. A request to appeal accompanies the determination letter, and must be filed in writing within 60 days of the receipt of their determination. Persons who are determined to be Not Eligible, Conditionally Eligible, or Temporarily Eligible for TheHandi-Van paratransit services have the right to appeal the decision.

TheHandi-Van Eligibility Center's 2023 Holiday Schedule.

TheHandi-Van Eligibility Center's 2022 Holiday Schedule.

In-Person Interview Frequently Asked Questions (FAQs).

What Information do I need at my In-Person Interview?.

Provided below is more information regarding the In-Person Assessment Interview process: Please call (808) 538-0033 for more information or to schedule an in-person interview. The Center is open Monday through Friday from 8:00 a.m. Interviews take place at TheHandi-Van Eligibility Center located in the First Insurance Center at 1100 Ward Avenue, Suite 835, in Honolulu. Individuals applying for TheHandi-Van ADA paratransit eligibility will participate in an in-person interview with a trained Mobility Coordinator who will assess their abilities to use the fixed route service, TheBus. The determining factor in deciding eligibility for ADA complementary paratransit service is whether someone can functionally ride and access the fixed route bus. For more information or to register for visitor eligibility, please call TheHandi-Van Eligibility Center at (808) 538-0033 from Monday through Friday, 8:00 a.m. If the person plans to remain in the area longer, he/she must go through the eligibility process which has been established for residents. Persons visiting TheHandi-Van service area who request ADA paratransit service will be eligible for TheHandi-Van paratransit service for a period not to exceed 21 days per 365 day period. (OTS) to operate TheBus fixed-route transit and TheHandi-Van complementary ADA paratransit services. The DTS contracts with a private management company, Oahu Transit Services, Inc.

The Americans with Disabilities Act of 1990 (ADA) requires fixed-route bus systems to provide complementary paratransit (origin-to-destination) service to eligible persons who, because of a disability, are unable to access and use the regular bus system.

How Do I Become Eligible To Ride TheHandi-Van? If you qualify, you will also receive more information about TheHandi-Van service at that time. You will receive a letter informing you whether or not you qualify for TheHandi-Van. Disability Parking Permit Application – managed by the State:ĭisability and Communication Access Board (DCAB).You may also request a replacement hard copy by calling the DTS at (808) 768-8300 or email This email address is being protected from spambots. If you have misplaced your copy of the Guide, you may view the Rider's Guide online. If you have been certified as ADA-eligible to ride TheHandi-Van, you should have received a copy of the Rider's Guide along with the notification of your TheHandi-Van eligibility. Please note that TheHandi-Van Rider's Guide is only intended for those whose applications for TheHandi-Van service have already been approved by DTS. Persons who are not granted requested accommodations/modifications have the right to appeal the decision. Reasonable accommodations/modifications in policies, practices, or procedures may be requested to ensure that TheHandi-Van services are accessible to individuals with disabilities. Fare tickets may be purchased from the Transit Pass Office at the Kalihi Transit Center on 611 Middle Street, Honolulu, HI 96819. TheHandi-Van fare is $2.25 per person per one-way passenger trip payable via cash or ticket. TheHandi-Van service operates during the same days and hours as TheBus and is available in areas located within three-fourths (3/4) of a mile of TheBus routes. TheHandi-Van is a public transit service for persons with disabilities who are unable to use the City's bus service, TheBus.

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